McDonald's plans to significantly expand its investments in artificial intelligence by 2027, with India expected to play a central role in data governance, engineering, and platform development, a senior executive said on Friday.
The fast-food chain, which has operated in India since 1996, runs hundreds of outlets across the country and recently opened a global office in Hyderabad. The company aims to make this its largest base outside the United States. “We’re still in the early stages, so it’s difficult to quantify the exact investment,” said Deshant Kaila, head of Global Business Services operations, during an event in Hyderabad.
McDonald’s is currently testing AI to validate customer orders in 400 restaurants, helping to catch errors before food is handed over. The technology is expected to be deployed across 40,000 global outlets by 2027, according to Durga Prakash, head of technology for global offices.
The company is also using AI for sales forecasting, pricing strategies, and product analysis, and is developing a personalised mobile app to be used worldwide. Kaila said the company’s India expansion will focus on strengthening its AI capabilities, with spending directed more toward technology and infrastructure than workforce growth.
McDonald’s is also considering opening a global office in Poland, similar to its existing hubs in India and Mexico, according to Prakash.
Earlier this year, the state government of Telangana announced that McDonald’s would establish a global capability centre in Hyderabad, set to employ 2,000 people. These centres in India, once known for cost-effective outsourcing, have evolved to provide a range of high-level services, including operations, finance, and R&D to global firms.
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The Philippines remains under a "severe threat" from China despite recent efforts by Washington and Beijing to ease tensions, Philippine Defence Secretary Gilberto Teodoro said on Saturday (30 May).
Russia has recalled its ambassador to Armenia for consultations, citing Yerevan's growing rapprochement with the European Union. The move is seen as the latest sign of deteriorating relations between the longtime allies ahead of Armenia's parliamentary election on 7 June.
Thai rescuers say five people have been pulled alive from a flooded cave in remote Laos, where seven villagers became trapped after heavy rain cut off access underground.
Start your day informed with the AnewZ Morning Brief. Here are the top stories for 30 May, covering the latest developments you need to know.
A group of Azerbaijani civil society organisations has called for increased scrutiny of Swiss building materials giant Holcim, citing court rulings and ongoing investigations linked to its subsidiary Lafarge's activities during the Syrian conflict.
The World Health Organization (WHO) says ongoing conflict, funding pressures and international travel restrictions are complicating efforts to contain a fast-growing Ebola outbreak in the Democratic Republic of Congo (DRC).
Thai rescuers say five people have been pulled alive from a flooded cave in remote Laos, where seven villagers became trapped after heavy rain cut off access underground.
Russia and Kazakhstan signed 15 agreements during President Vladimir Putin’s state visit to Astana on Thursday (28 May), including deals on Kazakhstan’s first nuclear power plant and expanded oil cooperation with Russia.
European companies are continuing to deepen their presence in China, with nearly seven in ten firms maintaining or expanding their supply chains despite global efforts to diversify, according to a new survey by the EU Chamber of Commerce.
BP has removed its chair, Albert Manifold, with immediate effect, citing concerns over governance and conduct. The company said its board had unanimously decided that Manifold should no longer serve as chair or director.
The dual-class share structure outlined in SpaceX’s initial public offering (IPO) filing, which gives chief executive Elon Musk outsized control, has reignited one of Wall Street’s longest-running debates over corporate governance.
Kevin Warsh will be sworn in as chair of the U.S. Federal Reserve on Friday as policymakers consider higher interest rates to tackle inflation linked to the Trump administration’s Iran policy.
A government-mediated agreement has suspended an 18-day walkout by about 48,000 Samsung union members, easing fears of damage to South Korea's economy and global chip supply.
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