The United Nations Public Service Forum has opened in Tbilisi, Georgia, for the first time, bringing together 420 participants from nearly 100 countries to discuss public sector governance, digital transformation and citizen-centred service delivery.
Among the delegations attending the forum, Azerbaijan presented the results of its social insurance and pension reforms, highlighting progress in digitalisation and proactive public service delivery.
The opening ceremony featured addresses by Georgian Prime Minister Irakli Kobakhidze, Justice Minister Paata Salia and UN Under-Secretary-General for Economic and Social Affairs Li Junhua. The speakers underscored the forum's importance at a time when governments around the world are rethinking how public services are designed and delivered.
Over the coming days, participants will take part in panel discussions and working sessions covering digital transformation, the responsible use of artificial intelligence, data protection, inclusive governance, anti-corruption measures and strengthening citizen engagement.
The forum will conclude on 25 June with an awards ceremony recognising outstanding contributions to public service innovation worldwide.
Azerbaijan's delegation was led by Zaka Mirzayev, Chairperson of the Board of the State Social Protection Fund (SSPF) under the Ministry of Labour and Social Protection.
In a dedicated panel session titled "Integrated Service Delivery Systems to Leave No One Behind", Mirzayev outlined reforms implemented in recent years across Azerbaijan's social insurance, pension and social security sectors, with a particular focus on digitalisation and proactive service delivery.
The presentation highlighted advances in efficiency, transparency and citizen satisfaction, as well as innovative tools introduced to improve access to social services for vulnerable populations.
Future strategic objectives for the country's social protection system were also outlined.
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