Barclays Bank System failure on payday: customers unable to make payments
Lala
Dinendra Haria/LNP
Barclays customers are facing ongoing service disruptions for a third consecutive day, following a technical issue that has affected online and mobile banking services since Friday.
Barclays customers are now experiencing a third day of disrupted services as a result of a technical issue that began on Friday. Affected services include online banking, the Barclays and Barclaycard apps, and mobile banking, with some users unable to view up-to-date balances or track recent payments.
The bank has reassured customers that the issue is not related to a cyber attack, though it has been taking longer than expected to resolve. The disruption has left many users seeing outdated account balances, and payments made or received are not being properly displayed.
On Sunday morning, customers using the app were met with a message acknowledging the inconvenience, stating that Barclays is working to update their balances and ensure that all transactions are correctly shown. The bank also urged customers not to make duplicate payments while the issue persists.
A spokesperson for Barclays explained that customers could still use their cards, withdraw cash, and access some services, but emphasized that the problem is impacting a wide range of services, including payments, transfers, and telephone banking. Customers affected by the issue have been assured that they will not be left out of pocket, and the bank is keeping call centers open longer to assist those who may need extra support.
Barclays has pledged to resolve the issue as soon as possible and is proactively contacting vulnerable customers who may be particularly impacted by the ongoing disruption.
While many customers remain frustrated, the bank’s team is continuing to work on restoring full functionality, and updates will be provided as the situation develops.
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