Marks & Spencer has resumed online orders in Great Britain six weeks after a cyber-attack forced it to halt sales, though full online services are still being restored.
Marks & Spencer (M&S) has reopened its website for online orders in England, Scotland, and Wales, six weeks after suspending sales due to a cyber-attack. Deliveries to Northern Ireland and other services such as click and collect and international ordering will resume in the coming weeks.
The retailer was forced to stop online orders following a hacking incident over the Easter weekend, reportedly by a group known as Scattered Spider. M&S estimates the attack could cost up to £300 million in profits this year, partly offset by insurance.
While customers have continued to shop in physical stores, the cyber-attack also impacted stock availability during a peak spending period driven by warm spring weather.
The breach exposed personal data of thousands of customers, including names, addresses, dates of birth, and order histories.
M&S CEO Stuart Machin said the company expects a swift recovery, boosted by accelerated investment in IT and website infrastructure. The attack follows similar incidents targeting other UK retailers such as the Co-op, Harrods, Adidas, and Victoria’s Secret.
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